Shipping + Return Policy
Shipping Rates & Costs
Shipping rates vary by region and priority. Domestic shipping within the United States is offered at a flat rate of $6.00 USD, and Insured Priority Shipping is offered at $10.00 USD. Alaiyo ships internationally at a rate of $15.00 USD. Shipping rates and costs are non-negotiable and subject to change.
Shipping Methods & Delivery
Strands ship after they are manufactured, which is approximately 10 days following order placement. After strands are packaged, they can take up to 10 days to ship. Please keep this in mind while ordering and calculating arrival times of strand(s). Every waistbead is beautifully crafted by hand just for you!
Domestic Standard Shipping can take anywhere from 3-10 business days to arrive, while Insured Priority has a much shorter ETA of 1-3 business days. For international shipping, order arrival ranges from 7-14 business days to complete.
Missing & Destroyed Packages
Alaiyo has no control over packages that get lost in transition or damaged before arrival, however we would love to help! Please visit our CONTACT PAGE and include your order number in your message. An Alaiyo representative will respond in the order in which messages are received.
Return & Exchange Information
All orders are non-refundable as they are custom sized to fit each client. Please visit our CONTACT PAGE for any additional information about our policy.